If you're a health care provider, choosing The Message Center will be the best choice you'll ever make.
Learn MoreIs your answering service general purpose or does it specialize in medical calls? General purpose answering services cant't be HIPAA compliant. On top of that , they don't understand the nuances of the various medical calls that you will get. Our calls go fast because we already know what information to take and where it needs to go.
A customer service representative will call you and walk you through account setup and form completion. All you have to do is call us to set up an appointment and we'll walk you through form completion. It takes about 30 minutes.
If you prefer email, we can send you the forms so that you can fill them out at your leisure. Once you've completed the forms, just email them to us and we will begin your account setup.
We can always use the tried and true method of facsimile. Just call us or fill out the form and we will fax the paperwork over. Just fax it back to us and we will process your account.
A unique telephone number is issued to each practice, along with an emergency backup number. The most common way to use our service is to forward your office phone lines to the number we've given you. Your phone company already provides a call forwarding feature, so no special equipment is required.
A unique answer phrase is recited to greet your calls.
Thank you for calling Health Care USA, office of Dr. Wilson. How may I help you?
Even after hours your clients will know they have the right number when the operator answers with your practice's or doctor's name.
We have a deep understanding of what most doctors consider urgent and what can wait for the next business day. This cuts down on reaching the physician when it is unnecessary. Or we can reach the provider for all calls if your practice considers every call an emergency. We can screen all calls and you can make screening instructions as specific as you'd like.